1 Neptune Court,
Cardiff, CF24 5PJ
Customer Service:0333 355 0258
Sales: 0844 871 0258*
*Calls cost 7p per minute plus your phone company's access charge
Fax: 0333 355 0251
All Claims should be sent to:
White Horse Administration Services Ltd
Telephone: 0044 (0) 1733 224 845
Monday-Friday 9:00am-4:30pm, Saturday 9:30am-4pm, Sunday Closed.
If you have a complaint about the sale of your policy or our website, please contact us via email on firstname.lastname@example.org or write/call to the address/telephone provided above.
We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.
For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.